Our Services
Your people strategy looks great on paper, Yet your people don’t feel it daily
Experience Leak is revenue leak. I help CPOs and senior people leaders find the structural failures surveys can't see, guide them through redesigning the strategy and function, and build internal capability to keep it running after I leave
The Path
I don’t do long proposals and beauty parades
Most people come to me because something isn't working and they can't see why. Engagement scores are flat. A transformation landed on time and on budget but nothing changed in the building. The people strategy makes sense on a slide and falls apart on a Monday morning.
If that's where you are, start with a Diagnose. It's designed to give you structural clarity without betting the budget.
Some organisations already know the problem is structural and want the full Transformation. Others want their internal teams equipped to run this work themselves, that's Activate.
DIAGNOSE
The audit that finds where your experience is leaking
You pick a specific people journey, product, or experience that isn't landing. You get a structural diagnostic that shows you exactly where it's bleeding value, loyalty, and talent. The cracks surveys can't see, sized by commercial impact, with a clear plan to act on first.
Typical investment: From £20,000 depending on organisation size and number of journeys in scope
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CPOs, People Directors, and senior people and culture leaders who have a specific people journey, product, or experience that isn't working and can't see why. Great for leaders who are closest to the problem and need the evidence to build the case.
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Give me full access to walk your people journeys. I'll find the structural cracks bleeding value, loyalty, and talent. If I don't deliver clear insights and a quick wins roadmap within the timeframe, I keep working for free until I do.
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Journey Reality Check: The unvarnished truth about what's actually happening across your critical people moments. Front and backstage. Your team sees what they've been too close to see.
Voice Capture: Direct, unfiltered insights from walking the journey as your people. What they actually feel, not what the survey says they feel.
Friction Market Audit: The friction draining trust, loyalty, revenue, and talent, prioritised from quick fixes to full rebuilds.
Structural Diagnostic Report: Your specific failure patterns identified, named, and sized by commercial impact. In one engagement, the client was convinced their onboarding was broken. The diagnostic showed the real leak was a specific two-week window weeks after onboarding ended, one nobody was monitoring. That precision changes what you fix first.
Quick Wins Roadmap: Real fixes your team can run now. Your people won't wait for perfect.
Leadership Readout: I walk your leadership team through the findings, the priorities, and the recommended next move.
Transform
Full advisory to redesign your people strategy, function and operating model
I don't brief and disappear. I sit in the work with your leadership team, shoulder to shoulder, until the model holds and your team can run it without me. Hands on support and advisory to redesign your people strategy, operating model, and function. I guide your leadership team through the full rebuild: vision, architecture, pilot with real teams, and the Activate programme to embed it. Not a strategy deck. A working system your team builds, owns, and runs permanently.
Typical investment: From £90,000 scales with organisation size, scope, and number of workstreams
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CPOs and People Directors tired of transformation programmes that never land. You've done the diagnostic work (with me or someone else), you know the problem is structural, and you're ready to rebuild from the inside out.
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Complete all sprints and workshops with your leadership team. If they don't have a working blueprint, operating model, clear OKRs, and the confidence to run it by the end of the engagement, I add four more weeks of coaching for free until it sticks.
The investment reflects the reality: you're not buying a consultant who does the work for you. You're buying the advisory, the architecture thinking, and the capability transfer so your team owns it permanently. If you're looking at this number and thinking "that's a lot," start with a Diagnose. Let the findings make the case.
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Vision and Strategy Rewired: Clarity on where your function is heading once it stops designing for assumptions and best practice.
Friction Markets Found and Prioritised: The untapped growth hiding in the gaps where your people experience is bleeding value.
Operating Model and Playbook: OKRs, team charter, and ways of working your team builds and owns. The kind that show up on Monday morning.
Pilot Programme with Real Teams: Not a PowerPoint prototype. Live testing with real people and real feedback loops.
Activate Programme Embedded: Workshops, coaching, toolkits, and capability building for your internal teams. Included, not bolted on.
Strategic Coaching Throughout: I don't drop a deck and disappear. I coach, challenge, and guide until your team is running the model with confidence.
Experience Experimentation: Curated experiments to test desirability fast. Your team validates what works before they scale.
Measurement Framework tied to commercial outcomes, not vanity metrics
Activate
Build the capability to fix it without us
A capability programme of full-day workshops, wrap-around coaching, and tools your team keeps permanently. They learn to spot where experience is leaking, diagnose the structural cause, and fix it without external support. Scales up for larger teams. Can be bought standalone.
Typical investment: From £30,000 scales with organisation size
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CPOs and senior people leaders who want their team auditing journeys, spotting structural failures, and running strategy on their own terms. Whether your team built the strategy or inherited one, the capability gap is the same
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Complete the programme with your team. If they can't independently audit journeys, identify friction, and run experience strategy by the end, I add four more weeks of coaching for free until they own it.
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Capability Reality Check: Where your team actually stands and the practical path to close the gap.
TeamOS: The frameworks, tools, and thinking I actually use. Straight from design thinking, service design, experience design, and product thinking. The operating system that gets your team building people products and experiences, not paperwork.
Ways of Working Playbook: Product management moves to run sprints, rapid prototyping, journey mapping, and people product builds. Changes how your team thinks, not just what they work on.
Coaching Sessions between workshops to apply learning to live projects. The gap between understanding a framework and using it under real pressure is where most capability programmes die. This one lives in that gap.
Sustainability Plan: Resources, integration guides, and periodic refreshers to keep momentum alive after the programme ends.
Impact Measurement: Tools to track capability growth and show ROI to stakeholders who want proof, not promises.
Need something more?
You fixed the leak, This makes sure it stays fixed. A focused, periodic check-in on whether the experience is holding, the team capability is growing, and the measurement is still tracking what matters. Quarterly or bi-annual. No retainer, no long-term contract. Book one, see if it's valuable, decide from there.
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