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What We Do at Knot
We lead workshops and sprints to help organizations align strategy, connect CX and EX, and redesign experiences that matter. Our process is tailored to your unique challenges, using proven frameworks to deliver results
ditch the decks
Build a People Engine That Actually Works
Shape Your Strategy
Strategy shouldn’t gather dust. In 8–12 weeks, we scrap the theatre and run sharp sprints and workshops to wire up your vision, mission, value levers, team charter, OKRs, operating model, and capability low-down so your team fires on all cylinders.
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HR and EX leaders fed up with guesswork, patchwork fixes, and culture that lingers in the slow lane Especially if you’re rebuilding from the ground up and want a strategy that shows up in the work.
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Vision & Mission: No corporate padding just clarity on where you’re heading when you stop playing it safe, and what you actually do.
Value Levers: Pinpoint the special sauce and growth your People Experience function bring to its internal customer; leaders, managers, and employees.
Team Charter: A no-nonsense playbook for purpose, roles, and ways of working so nobody’s left guessing.
OKRs & Operating Model: Outcomes you can see, checkpoints that matter, and systems that make strategy real on Monday morning.
Capability Low-Down: Know what your team needs to clean up and the comms game plan to get buy-in from the top and the crew.
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We scrap the strategy theatre and get your leadership team building, not just nodding. You get frameworks that work no consultant jargon, no death by PowerPoint. Just a real blueprint to cut through the noise and move the needle.
Fix the experience
(done with you)
Stop the Patchwork, build a People Journey That Actually Works.
Most employee experiences feel like a game of HR Jenga one wobble and the whole thing collapses. We map the real journeys your people take (the good, the bad, and the “how did we let this happen?”), then co-design what those journeys and people products should look like so every step delivers on your mission, not just ticks a box.
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HR and EX leaders sick of broken, fragmented processes and ready to turn the end-to-end people journey from accidental to intentional. Perfect if you’re rebuilding culture, onboarding, leadership or performance from scratch, or if engagement and retention issues keep coming back no matter how many “fixes” you try.
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Journey Reality Check: The unvarnished low-down on what’s really happening across the various journey of your employee experience; covering everything from hiring, onboarding, growth, and exit
Employee Voice: Direct, no-filter insights from interviews and focus groups cutting through the noise to what your people feel.
Friction Point Audit: Pinpoint the moments draining trust, time, and talent with fixes you can use now.
People Product Blueprint: Signature moments that turn generic processes into experiences your people want to play in.
Quick Wins Roadmap: Real fixes, right now because your people won’t wait for perfect.
Change Toolkit: Comms templates and adoption moves that drive real behaviour change (not just good intentions).
Measurement Framework: Feedback loops and an improvement playbook so your journey keeps up with your people.
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6–8 weeks of sharp workshops and design sprints to get your team rolling in the same direction. We bring frameworks that work, skip the consultant theatre, and ditch the “death by journey mapping.” Just clear, practical blueprints your team can actually use.
Redesign the experience
(done with you)
Most employee experiences feel like a game of HR Jenga one wobble and the whole thing collapses.
Whether your whole journey is jam-packed with friction or just one key moment keeps breaking trust, we’re here to cut the nonsense.
We map the real journeys your people take (the good, the bad, and the “how did we let this happen?”), then co-design what those journeys and moments should look like. Fast cycles, real feedback, and no fluff. Every step, from hiring to exit, gets the People Product treatment: built to spark loyalty, not just tick boxes.
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HR and EX leaders sick of broken, fragmented processes or single moments that keep letting people down. Perfect if you’re rebuilding culture, onboarding, or performance from scratch, or if engagement and retention issues keep coming back no matter how many “fixes” you try. If onboarding feels broken, reviews create more problems than they solve, or key transitions leave people hanging, this is for you.
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Journey Reality Check: The unvarnished low-down on what’s really happening across hiring, onboarding, growth, and exit.
Moment Autopsy: Zoom in on the moments that matter what’s happening vs. what you think is happening, not the policy version.
Employee Voice: Direct, no-filter insights from interviews and focus groups cutting through the noise to what your people feel.
Friction Point Audit: Pinpoint the moments draining trust, time, and talent with fixes you can use now.
People Product Blueprint & Design: Signature moments and critical touchpoints rebuilt and tested with real humans, not just stakeholders.
Real User Testing: Validate with actual employees, refine based on real feedback (not wishful thinking).
Stakeholder Alignment: Sessions that get your team rolling in the same direction no more “that’s not how we do it here.”
Quick Wins Roadmap: Real fixes, right now because your people won’t wait for perfect.
Quick Launch Toolkit: Communication templates, training guides, and adoption strategies to roll it out right.
Change Toolkit: Comms templates and adoption moves that drive real behaviour change (not just good intentions).
Measurement Framework & Plan: Feedback loops and an improvement playbook so your journey keeps up with your people know what’s working and what’s not, with real metrics, not vanity stats.
Scaling Playbook: Apply what you’ve learned to other broken moments across the employee journey.
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Depending on your focus, it’s 4–6 weeks per key moment or 8–10 weeks for the whole journey. We use sharp workshops, product management principles, and rapid prototyping no consultant theatre, no death by journey mapping or workshop. Just practical blueprints and redesigned moments your people will experience as better
Build the capacity
Teaching you to do it
Stop Outsourcing and build a Team That Leads Change. Tired of calling in outsiders every time you want to shake things up? We hand your HR, L&D, or EX teams the tools, mindsets, and playbooks to make People Product thinking stick, so transformation keeps rolling long after we’ve left the room.
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HR and EX leaders done with dependency, ready to build real capability for ongoing change. Perfect if you want to embed design thinking and product management into daily practice, or if your team keeps slipping back into old habits because they don’t have the tools to make change stick.
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Capability Reality Check: The honest low-down on where your team stands and the practical path to get where you need to be.
TeamOS: The real frameworks, tools, and tactics we use straight from design thinking, service design, experience design, and product thinking to level up old-school HR, EX, and L&D teams. No fluff. Just the playbook that sparks change and gets your crew building People Products, not paperwork.
Ways of Working Playbook: Product management moves for HR run sprints, rapid prototyping, journey mapping, and People Product builds that turn ideas into action and change how your team works, not just what they work on.
Lifetime access to Learning Community: Ongoing access to a network, support, insights, and shared wins with other practitioners who’ve been there, done that. Stuck in a workshop or not sure what tactic to use to get you unstuck, get on-demand help from our AI agent. Ask our AI. It’s like having a seasoned facilitator and product expert on call, ready to suggest agendas, surface resources, troubleshoot sticky moments, or guide you through real-time facilitation so you never have to fly solo again
Sustainability Plan: Curated resources, integration guides, and periodic refreshers to keep momentum alive long after the workshops end.
Impact Measurement: Tools to track capability growth and show ROI to stakeholders who want proof, not promises.
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4–8 weeks of interactive workshops, coaching, and hands-on practice using real business and product frameworks. We teach by doing, not lecturing. Your team leaves ready to lead transformation not just talk about it.
Knot for everyone
These are our starting points, not the whole playbook. If you’re after something different, let us know and we can make something that fits.
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