the good stuff
Done with your experience leaking revenue
Our book and toolkit help you design customer and employee experiences that stop the leak and drive growth.
LEARN THE TACTICS I HAVE APPLIED AT
A human-first, product-led approach to fixing your experience leak.
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A human-first, product-led approach to fixing your experience leak. >>
The Insightful Innovator
For EX and HR leaders ready to elevate employee experience taking a product thinking and innovation approach
The Insightful Innovator is your end-to-end blueprint for elevating employee experience through product thinking, service design, and innovation. From discovery to incubation, this guide gives you the strategic framework and detailed approach to transform how your people experience work.
Dive into a world where product thinking meets EX transformation. Learn the complete methodology to build experiences that matter:
Building people product-ready teams
Mastering innovation, product thinking, and service design
Creating powerful employee experiences through discovery
Turning ideas into reality through incubation
Making smarter, data-informed decisions
Championing inclusive design through co-creation
The strategic depth not just tactics
Get the framework and understanding here, then grab the companion toolkit to bring it to life.
Knot Another Deck
Your Toolkit, and tactics for designing experience that work
The companion toolkit to "The Insightful Innovator" your instant access resource for transforming how you design customer and employee experiences. Packed with tactics from product thinking, experience design, service design, and innovation, this kit gives you 100+ battle-tested plays that bring the book's framework to life.
The book gives you the strategic approach, the deck gives you the tactical plays to execute it. This isn't theory it's your practical companion to:
Building breakthrough experiences at pace
Aligning business goals with human needs in real situations
Creating powerful experiences that earn loyalty and growth
Transforming friction markets into competitive advantages
No more recycling best practices or building experiences nobody wants. Get the companion toolkit CPOs, CXOs, and experience leaders swear by.
Knot another DECK
10+ years of innovation and design, packed into 100+ plays
Introducing our free digital tool that unlocks the secret tactics to Designing Breakthrough Customer and Employee Experiences
Imagine designing experiences that set the gold standard enabling you to move from best-practice theatre to progressive, human-centric experiences backed by real impact. Whether you're building for customers, employees, or both, these tools help you design what actually works.
Learn the secrets
(that consultants don't want you to know)
Packed with 100+ tactics, Knot another deck guides you through cutting edge proven tactics to solve challenges faced by CPOs, CXOs, and experience leaders transforming customer and employee journeys.
These tactics have been crafted to stay laser-focused on the who, what, when, and why enabling you to move from experience leak to experience that drives growth in record time.
APPLY INSTANTLY
(and see the results)
Knot another deck, complements the Amazon best seller "The Insightful Innovator" by giving you instant-access tactics and tools to supercharge your customer and employee experience design. While the book provides the end-to-end strategic approach, the deck gives you battle-tested plays you can apply immediately. Whether you're a seasoned expert or just starting out, these tactics are your shortcut to real-world impact.
Get the good stuff!
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